Legal notice – legal entityThe www.glampingdecerveira.com website is published by Glamourous Glamp Cerveira LDA, LDA
with a capital of 20000.0 euros, whose registered office is located at Rua de Badão N1, Vila Nova de Cerveira, registered with the Portuguese administration of Vila Nova de Cerveira, under number 64/2020, intra-community VAT number 517737930.
The director of publication is Mrs/Mr. Anthony Wise, Rua de Badão N1, email: info@glampingdecerveira.com, telephone: 251080613.
The www.glampingdecerveira.com website is hosted by Amenitiz Solutions SL, Cl Plaza Urquinaona Num.4 P.1 Pta. c 08010—Barcelona, +33 1 86 65 02 09.
Privacy Policy & Cookie Policy
The purpose of this privacy policy (from now on the “Policy”) is to set out the rules surrounding the various processing of personal data that may be implemented when you use our website accessible from the URL address www.glampingdecerveira.com (from now on the “Site”)
The processing of personal data implemented from the Site is the responsibility of two joint data controllers.
Amenitiz supports hosting professionals by offering them a digital platform hosted in SaaS mode, which allows them to create a website for their hosting activity.
Glamorous Glamp Cerveira LDAThis company is registered with the Portuguese administration of Vila Nova de Cerveira under number 64/2020 (from now on “the Establishment”). Its headquarters are at Rua de Badão N1, Vila Nova de Cerveira.
Email of the data protection officer within the institution: info@glampingdecerveira.com
Amenitiz and the Institution are called the “Data Controller.” In this Privacy Policy, the terms “we,” “us,” and “our” refer to the Data Controller.
As the Data Controller of your Personal Data, we make every effort to protect your privacy during your visits to the Site.
This Policy allows you to learn more about the origin and use of your Personal Data and browsing information processed when you visit our Site.
For this Policy, “Personal Data” refers to any data that relates to you alone and allows you to be identified directly or indirectly, regardless of the Device you use.
“Terminal” refers to the hardware equipment (computer, tablet, smartphone, phone, etc.) you use to view and browse the Site.
The term “Regulation” refers to the regulations relating to personal data, particularly Regulation No. 2016/679, known as the General Data Protection Regulation, the French Data Protection Act No. 78-17 of January 6, 1978, and the French Law No. 2018-493 on the protection of personal data.
By using our Site, you agree to the terms of this Policy in full.
If you disagree with these terms, you can stop using our Site.
This Privacy Policy is updated regularly. To ensure that you are appropriately informed of any significant changes, we will notify you through notifications on the relevant services or by email as appropriate.
The Site will always display the most current version of this Privacy Policy.
1. Protection of your personal data
Per the Regulations, we list all the processing carried out in a processing register that we leave at the disposal of the competent authorities.
Any information you provide during your site visits is strictly confidential. This information is necessary for their processing.
1.1. What Personal Data is collected and processed?
The information that may be collected and processed is the following:
– Identification data and contact details: your first name, last name, gender, postal address, telephone number, email address, language and the country from which you interact with us;
– Financial and payment data: your bank details (in this regard, we inform you that all payment transactions are encrypted by the receiving bank or accredited storage centre and that we do not keep any credit card numbers), information about your bookings, etc. ;
– Login, geolocation (only with your consent) and browsing data; and
– Personal preferences: This includes your cookie preferences.
When we ask you to enter your personal data to access a feature, some data is required since we need it to allow you to access that feature (for example, to register your reservation, we need your first and last name).
The personal information shared about you must be correct and up-to-date.
We do not process any personal data that could be classified as “sensitive” (information concerning racial or ethnic origin, political, philosophical or religious opinions, trade union membership, health or sex life) within the meaning of the Personal Data Regulations.
In this regard, our Site is not intended for children, and we do not process any data relating to them.
We do not transfer your personal data to third parties except for the exceptions listed below in Article 1.3.
1.2. For what purposes is your Personal Data collected and processed?
The Personal Data listed above may be collected and processed for the following purposes:
Managing a Reservation
The processing of your data is necessary to keep you informed of the status of your booking, the summary of your booking, to accept your payment, etc.
Access to customer service
We process your Personal Data as part of our customer service to respond to your requests, mainly through the contact form.
Improving our services
We process your browsing and booking data for analysis and statistical purposes. This data allows us to analyze how you use our Site and to improve its ergonomics and quality.
Marketing
As part of your subscription to our newsletter, we process your data to manage your subscription and send you targeted information by email or SMS according to your preferences. We may also contact you via push notifications if you subscribe to this service.
Processing for marketing purposes requires your consent. Thus, you can unsubscribe from our communications at any time.
If you have given us your consent to receive our communications, whether via our newsletter or push notifications, we may use the information you have provided to us for the following purposes:
– Sharing information about our current events, products, services, and offers;
– Recommendations on specific products or services that may be of interest to you; and
– Customer research to better understand your expectations regarding the products and services offered by our Site.
1.3. Who are the recipients of your Personal Data?
While using our Site, you may receive information from third parties with whom we collaborate to provide you with certain services. This can be:
– Accredited financial institutions and storage centres;
– Fraud detection and prevention entities; and
– Providers of marketing, communication and advertising services.
The internal departments of the Data Controller mainly process the Personal Data collected from the Site.
However, we may share your information with the third parties listed above for the following reasons:
– make payments for accredited financial institutions and storage centres;
– Verify your credit and identity with fraud detection and prevention entities; and
– To optimize your experience on our Site and to improve our services concerning service providers related to marketing, communication and advertising.
We ask third-party recipients of your personal data to agree to comply with the Personal Data Regulations. The third parties listed above may only use your personal information on our instructions and not for their own use.
Your login and browsing data may also be transferred to Google Analytics.
We may also disclose your Personal Data in response to a request from legal authorities.
1.4. How long is your Personal Data stored?
We will keep your data for ten (10) years following your last booking to respond to any questions or complaints or to maintain all the data necessary to meet legal, accounting, or analysis requirements (Article L.123-22 of the French Commercial Code).
We may also retain your data for research or statistical analysis; These will then be anonymized.
As part of a subscription to our newsletter, we will not contact you again if you have not opened our newsletters for more than twelve (12) months.
Any changes to this Policy will be made on this page, and you will be notified by email if they are substantial.
The Data Controller may also retain your data for research or statistical analysis. As these are then anonymised, the Regulations impose no retention period because it is no longer possible to “re-identify” you afterwards.
1.5. Hosting of your Personal Data
Your Personal Data is hosted by Heroku Inc. The Landmark @ 1 Market St., Suite 300, San Francisco, CA, 94105, United States.
The servers on which your Personal Data is stored are located in Frankfurt, Germany.
In any event, the Data Controller has implemented appropriate technical measures to maintain the security of your Personal Data.
1.6. What are your rights?
1.6.1. Consent
Your consent must be given clearly and unequivocally. Therefore, when you agree to fill in the contact form on the Site:
– it is explained to you the use that will be made of your Personal Data;
– you must tick a box validating your consent
– Children under the age of 13 cannot give consent.
1.6.2. Other rights
Per the Regulations, you have the following rights over your Personal Data:
– Right of access to data: this right allows you to receive a copy of the Personal Data we hold about you;
– Right to rectification: this right gives you the possibility to request the correction of inaccurate or incomplete Personal Data concerning you;
– Right to erasure of your Personal Data: this right allows you to request that we delete your Personal Data if one of the legal grounds is met: the Personal Data is no longer necessary for the processing; you have withdrawn your consent on which the processing is based; you objected to the processing through your right to object; the processing of your Personal Data is unlawful; or your Personal Data must be erased according to a legal obligation.
– Right to limit the processing of your Personal Data; This restriction of processing may be achieved when: you contest the accuracy of your Personal Data; you do not object to the erasure of your Personal Data in the context of unlawful processing but demand that it be restricted; we no longer use your Personal Data but that its retention is only necessary for the establishment, exercise or defence of legal claims; or you object to our use of your Personal Data through your right to object.
– Right to portability of your Personal Data: you can contact us so that we can provide you, or directly to another data controller, with your Personal Data in a structured, commonly used and machine-readable format;
Right to object: You can contact us when the processing is carried out in the public interest or for our legitimate interests; you can object to it only for reasons relating to your situation or the processing is carried out for commercial prospecting. You can object to this at any time and without any explanation being given to us.
– Right to determine the fate of your Personal Data after your death (the e-Will): one of the specificities of the French regulations is that it allows you to send us your instructions concerning how we will process your Personal Data after your death. As such, you can delete them or send them to one of your relatives.
Regardless of the purpose or legal basis on which we process your data, you can, therefore, send us an email at any time and without any cost to avail us of your rights at the following address: info@glampingdecerveira.com
Or send us a letter to the following address:
Rua de Badão N1
Please note, however, that we cannot always comply with your request for legal reasons, which we will inform you of, if necessary, after receiving your request.
In any event, we remind you that you have the right to complain to the competent administrative authority.
1.7. What are the legal bases for processing?
We rely on legal grounds to process your data, which depends on how you interact with our Site.
When you purchase products from our Site, we collect and process your data to perform our contract. For example, we need your postal details to deliver your order or your bank details to make the payment.
We also rely on other legal bases, such as your legitimate interests. For example, we believe that it is in your interest that your identity cannot be used for fraudulent purposes, that our customer service people have access to your order information to serve you better, or that we can better understand your use of our Site to improve its usability and the services we offer you.
Finally, when Personal Data is processed for prospecting, the legal basis is your consent (see Article 1.6.1 above).
2. Internet Browsing Safety
2.1. Integrity of your data on the Internet
The Site has appropriate security measures to prevent the loss, unauthorized use, access, alteration, or disclosure of your Personal Data.
All personal data collected is stored on secure servers. The Data Controller has also implemented procedures to manage any personal data breach.
2.2. Malicious uses
You should only connect to secure networks, preferably private ones. Please remember the risks in public Wi-Fi networks.
Regardless of the Data Controller to whom you have voluntarily transmitted your Personal Data, and given the nature of the Internet network, other operators, without any link with the Data Controller, can collect your Personal Data without your consent, particularly when you browse the Internet. Therefore, we recommend installing anti-virus and “anti-spyware” software on your computer and updating them regularly.
2.3. Spoofing/ Phishing/ Phishing
The Data Controller won’t get in touch with you by email to get personal information.
If you receive an email from the Data Controller asking you to provide sensitive personal information (banking data, data relating to your privacy, etc.), please do not respond. Please forward this email so that we can take the necessary actions.
After logging in to the Site directly through your browser, you will need to only provide your account information.
3. Cookie Policy
A cookie is a text file that can be stored in a dedicated space on the hard drive of your Terminal when you visit a website. During its validity or storage, a cookie allows its issuer to identify the Terminal in which it is registered.
When you visit the Site, information about your browsing on your Terminal (computer, tablet, smartphone, etc.) may be recorded through cookies installed on your Terminal, subject to the choices you have expressed regarding cookies, which you can modify at any time.
What are the cookies issued on our Site used for?
Only the issuer of a cookie is likely to read or modify the information contained therein.
When you connect to the Site, the Data Controller may need, if you choose, to install various cookies on your Terminal. These cookies allow your Terminal’s browser to be recognized during the cookie’s validity period. The cookies we issue are used for the purposes described below.
The cookies we issue allow us to carry out studies establish statistics and volumes of traffic and use the various elements that make up our Website (sections and content visited, paths), enabling the Data Controller to improve the interest and ergonomics of its services; adapt the presentation of the Site to the display preferences of your Terminal (language used, display resolution, operating system used, etc.) during your visits to the Site, according to the viewing or reading hardware and software that your Terminal has; and implement security measures, such as when you are asked to log in to content or service again after a certain period.
3.2. Your choices regarding cookies
There are several options for managing cookies. Any settings you may adopt may modify your browsing on the Internet and your conditions of access to certain services that require cookies.
Please express and change your cookie wishes anytime, as described below.
In particular, you can configure your browser software to store or reject cookies on your Device, either systematically or according to their issuer.
You can also configure your browser software so that you are offered the option of accepting or refusing cookies from time to time before a cookie is likely to be stored on your Terminal. For more information, see ” How to exercise your choices, depending on the browser you use?” in Article 4.2.3. hereafter.
3.2.1. Cookie Agreement
The storage of a cookie on a Terminal is essentially subject to the will of the terminal user, which the user may express and modify at any time and free of charge through the choices offered to him or her by his or her browser software.
If you have accepted the storage of cookies on your Terminal in your browser software, the cookies integrated into the pages and content you have consulted may be temporarily stored in a dedicated space on your Terminal. They will be readable only by their issuer.
3.2.2. Refusal of cookies
If you refuse to allow cookies to be stored on your Terminal or delete those already stored on it, the quality of the operation of the services offered by the Site will not be degraded.
However, you will no longer be able to benefit from a certain number of features necessary to browse certain areas of the Site. This would be the case if you were to try to access content or services for which the installation of cookies is strictly necessary (e.g. booking a stay). This would also be the case when the Data Controller – or its service providers – cannot recognize, for technical compatibility purposes, the type of browser used by your Device, its language and display settings or the country from which your Device appears to be connected to the Internet.
Where applicable, the Data Controller declines any responsibility for the consequences of the operation of its services resulting from the impossibility of saving or consulting the cookies necessary for their operation, which you have refused or deleted.
Some cookies cannot be deleted unless they are strictly necessary for the site’s technical functioning.
3.2.3. How to exercise your choices, depending on the browser you use?
For the management of cookies and your choices, the configuration of each browser is different. It is described in your browser’s help menu, which will help you learn how to modify your cookie wishes. For Internet Explorer:
http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookiesFor Safari:
https://support.apple.com/en-gb/guide/safari/sfri11471/macFor Google Chrome:
http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647For Firefox:
http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
3.2.4. Deleting your cookies
You can delete all of your cookies or only the ones you want. Deleting cookies does not prevent browsing or reinstalling them while browsing. This allows you to control your browser’s cookie library at any time. Technical cookies, necessary for browsing, will be reinstalled if you visit the Site.
Below, we’d like to explain the procedure to follow depending on your browser.
ChromiumFrom Chrome’s menu, select “Settings.”To view advanced settings in the “Confidentiality” paragraph, click on “Content Settings.”In the “Cookies” paragraph (first paragraph), click on “Cookies and site data. “Find the cookies you want to delete and click “OK”. You can also choose to delete all your cookies.
Firefox: In the Firefox menu, go to “Tools” and “Options.”On the “Privacy” tab, click on “View cookies. “Find the cookies you want to delete and click on “Delete cookies.”
Internet Explorer
Internet Explorer does not allow cookies to be managed on a case-by-case basis. To delete all your cookies: Click on “Tools” and then on “Internet Options. “In the “General” tab, under “Browsing history”, click on “Delete.”Check the “Cookies” box and then click “Delete”
SafariFrom the Safari menu, select “Preferences.”In the opened window, go to the “Security” tab and click “Show Cookies.”In the window that opened, find and select the cookies you want to delete and click “Delete”
3.2.5. Private Browsing
The “Private Browsing” mode, offered today by all browsers, mainly allows you to browse the Internet without keeping a history of the pages visited or downloads. As for cookies, all those saved during your browsing will be deleted when you close your browser. It is, therefore, not a solution to refuse cookies; however, their lifespan remains limited to the duration of your browsing.
3.2.6. Disabling third-party cookies
Disabling third-party cookies allows you to accept only the cookies placed by the Site, which you can also disable, delete, or limit. Depending on your browser, here are the steps to follow if you wish to refuse third-party cookies:
ChromiumFrom Chrome’s menu, select “Settings” View advanced settings to the “Confidentiality” paragraph and click on “Content Settings.”In the “Cookies” paragraph (first paragraph), check the box “Block cookies and third-party site data. “Save the changes by clicking “OK”
Firefox: In the Firefox menu, go to “Tools” and then to “Options.”On the “Privacy” tab, check the box “Accept cookies” For the “Accept third-party cookies” setting, select “Never. “Save the changes by clicking “OK”
Internet Explorer: In the Internet Explorer menu, go to “Internet Options. “In the “Privacy” tab, click on the “Advanced” button to accept first-party cookies, refuse third-party cookies, and save the changes by clicking “OK”
SafariFrom the Safari menu, select “Preferences.”In the window that opens, go to the “Security” tab and choose “Accept cookies” and “Only from the sites I visit.”
3.2.7. Your choices expressed online directly with us
If you do not wish to, we collect data about your browsing that, in the context of registration via a special operation, we can identify the original special operation,
You can disable all third-party cookies, which are not essential for browsing the Site.
We will then store a cookie on your Terminal to disable the deposit of these cookies on your computer. This cookie will be valid for twelve (12) months.
Please note that cookies take your wishes into account. If you delete all the cookies stored on your Device (via your browser), the Data Controller—or its service providers—will no longer know that you have chosen.